Questions before I buy

The Mattress

Do Mammoth Sport mattresses meet UK safety standards?

Yes. Every single one of our mattresses complies with UK fire regulations BS7177 and are categorised as low hazard, for domestic use. So, you can sleep easy!

We a proud that the foam we use in our mattresses DOES NOT contain the recent defective ingredients supplied by BASF’s Ludwigshafen factory, which has affected other manufacturers.

How big is the box my mattress will be delivered in?

Our mattresses arrive as you’d expect them to – in a flat state. This means you can simply unwrap and hop on. We don’t fold or otherwise change the shape of our mattresses, so the box dimensions will depend on the size you order.

Single: 100x40x40cm
Double/King: 160x40x40cm
SuperKing: 190x40x40cm

How deep is your mattress, will my sheets fit?

The Mammoth sport mattress is a comforting 22cm deep. In our experience, most sheets will fit beautifully over this depth. You’ll be ready to get the best night’s sleep before you know it.

How firm is the Mammoth Sport Mattress

Well, of course we’d say our mattresses are just right. But to be more specific, our mattresses are a medium firmness. The support and comfort offered by a Mammoth Sport will feel tailored just for you. It’s not too firm, not too soft. But most importantly it will support you all the way through the night.

Is there a maximum weight that the Mammoth Sport can support?

The maximum weight per person is 20 stone (127kg).

Will I feel it when my partner moves through the night?

When someone moves during the night, something called kinetic energy is generated. On a bog-standard mattress, that energy is transferred through the mattress and can disturb your partner.

Mammoth’s PostureCell™ technology absorbs that kinetic energy, minimising any disturbance and allowing you both to sleep soundly.         

How Deep is the mattress

The Mammoth sport mattress sits at a comforting 22cm. Most sheets will fit this depth.

I’ve heard that foam mattresses can make you hot during the night. Will this happen with a Mammoth Sport?

Quite the opposite! Mammoth’s Medical Grade Foam is not temperature sensitive and doesn’t retain heat like memory foam. It has been specifically designed with cooling airflow channels to help you stay at the optimum temperature for sleep. We’ve thought of everything!

Comfort Guarantee

How does your 100-night comfort guarantee work?

We are so confident that you’ll love your Mammoth that we’re giving you 100 nights to make sure it’s the mattress for you. But in the unlikely event that you aren’t happy, all you have to do is drop us a line at sport@mammothuk.com and we’ll arrange to have your mattress collected and you’ll get your money back.

We understand that it takes time to get used to a new mattress, which is why we offer this guarantee. You’ll be supported like never before by the Mammoth Sport, so 100 nights will give you enough time to truly feel the benefits before getting in touch

 

There’s a 10-year warranty on the Mammoth. What does that cover?

Ours is a no-questions-asked warranty. If your mattress fails within 10 years because of a manufacturing fault, we’ll take it away and deliver a brand new one for you. Could you ask for anything more?

That’s how confident we are that your mattress will last. You’re covered for flaws introduced in the manufacturing process, even in the cover. However, wear and tear and damage done whilst moving house (for example) are not covered.

Orders and deliveries

Can I leave my delivery with a neighbour?

This is a matter to discuss with your courier. Try using your courier’s tracking service to find out if that’s an option.

Do I have to be home, or can my courier leave my mattress is a safe place?

Unfortunately, we do need a signature to guarantee the safe delivery of your mattress. After all, we’d hate for anything to happen to it before you get a chance to lie down and really sample its delights.

I need to cancel my order. How do I do that?

We’ll be really sorry to hear about your cancellation, but these things happen. Simply get in touch with one of our team so we can stop the order and get your money back to you.

How can I contact the delivery company?

We’ll let you know the contact details of your courier once we’ve dispatched your order.

How do I track my delivery?

You’ll receive tracking details from us once your order is on its way to you. Simply access the courier’s tracking system, enter your details and you’ll be able to see the progress of your order. Exciting.

What if I'm not home when the courier attempts to deliver?

If you aren’t in when your mattress arrives, the courier will try to deliver again another time. They’ll put a card through your door letting you know how to get in contact and you can arrange another time, more suitable for everyone.

Are returns free?

All returns are absolutely free.

Do items need to be repackaged before return?

All you have to do is remove your bedding and our returns courier will take the mattress away for you

Do you allow an exchange?

Unfortunately, exchanges aren’t accepted. However, if you’re within the returns period stated on our website, you are able to return your items and reorder new ones.

Do you recycle returned mattresses?

We’ll always try to make sure old mattresses are recycled where appropriate.

How does the refund work?

You’ll return your mattress to us, via a courier. Once we have the mattress back we’ll start the refund process. This will happen via the original payment method so keep an eye on your accounts for the next 3-5 business days and you’ll see your refund appear

What is the returns process?

We try to make the returns process as simple as possible.

Get in touch with us, let us know why you aren’t happy and we’ll arrange to have your items collected on a convenient date.

Once we have your items back we’ll refund your money or cancel any existing finance agreements. Drop us a line atsport@mammothuk.com to get the ball rolling.

Questions After I've Ordered

Setting Up Your Mattress

My mattress arrived, how do I set it up?

We don’t roll or fold our mattresses so once you’ve unwrapped it, it’s good and ready to go. No waiting around and no need to lose any more sleep.

What base should I put my Mammoth Sport on?

Your Mammoth Sport will be happy wherever you put it. Ideally, a new mattress deserves a new base (have you checked out our Mammoth bed bases?) but if you already have a bed base you’d like to use, go ahead – as long as it’s the same size as your new mattress.

My mattress feels different. How long should I wait to get used to it?

Ideally, sleep on your new Mammoth Sport for 30 nights to get used to the difference it makes. If you’re still not happy, contact our team to talk about the next step.

Will the mattress have a smell when I first open it?

Well, of course we’d say our mattresses are just right. But to be more specific, our mattresses are a medium firmness. The support and comfort offered by a Mammoth Sport will feel tailored just for you. It’s not too firm, not too soft. But most importantly it will support you all the way through the night.

Is there a maximum weight that the Mammoth Sport can support?

Remember that new car smell? Well your Mammoth might have a new mattress smell too. But don’t worry, it will fade once you start using it night after night. Any smell is absolutely normal and totally safe.

After Care

Can I clean my mattress cover?

Of course. Simply use a soft, damp cloth to wipe your cover while it’s still on the mattress. There’s no need to remove the cover from the mattress. Use small circular motions with the cloth to remove marks most effectively

Do I need to use a mattress protector?

It’s not essential, but we’d recommend the use of a protector to keep your Mammoth Sport looking good as new.

Can I use an electric blanket?

Yes, that’s no problem at all. But you’ll find that, once you’re settled in bed, your Mammoth Sport will keep you at the optimum temperature for a restful night’s sleep, night after night.

Do I turn my mattress over regularly?

We’ve all dreaded that annual job of flipping the mattress. But the good news is, there’s no need with the Mammoth Sport. We recommend that you simply rotate the mattress regularly to ensure even usage.